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Consumer protection is a major focus in telecoms regulation. Subscribe to our standalone consumer protection intelligence service, and you’ll have direct access to all our expertise in this area. Our reliable, easy-to-understand reports and country-by-country comparisons cover topics such as:
The Canadian telecoms regulator, CRTC, is consulting on measures to make it easier for internet and mobile customers to compare and switch between different plans. The CRTC has been working on a range of actions to ensure improved customer protection. In addition, the CRTC plans to unify its different service-based consumer protection codes into a unique code applicable to all services.
The European Commission emphasised the importance of homogeneity of identified geographical markets, and of notifying regulatory remedies together with market reviews. The Hungarian regulator withdrew the proposed measure.
The United Nations’ Economic Commission for Latin America and the Caribbean (ECLAC) approved its 8th regional 2026 digital agenda (eLAC2026). The agenda consists of non-binding connectivity and digital targets along with policy goals which ELAC expects its member states to achieve by 2026.
The European Parliament plenary approved the new European Commission, which should be able to take office formally on 1 December 2024. Parliament approved the vote in its plenary meeting, which took place in Strasbourg on 27 November. The plenary vote followed individual Parliamentary hearings for each commissioner-designate.
The Chilean competition authority, FNE, unconditionally cleared the acquisition by América Móvil of sole control of ClaroVTR.
Subtel set additional rules to reduce identity fraud, unconsented porting and the fraudulent use of porting to leave wireless bills unpaid.
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