Our new benchmark looks at consumer protection rules in 17 EU countries in relation to some aspects of contracts for digital services, including subscription video-on-demand services.

We have just published a new benchmark showing in thirteen selected European countries if there are specific procedures (beyond court decisions) on dynamic blocking injunctions and the type(s) of authority involved in the process.

When facing any kind of issue regarding for example quality of service, access or billing, consumers should first address a complaint to their service provider, before referring to the national regulator, mediator, or any other competent authority. Cullen International’s research shows that, in six of the 15 European countries studied, there are no rules setting a maximum timeframe for providers to respond to a complaint.