Our new benchmark looks at consumer protection rules in 17 EU countries in relation to some aspects of contracts for digital services, including subscription video-on-demand services.
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Consumer rules for digital services contracts: cancellation button, price increase and automatic renewals
07 December 23
Dynamic blocking injunctions to fight against online piracy – Overview in 13 European countries
04 December 23
We have just published a new benchmark showing in thirteen selected European countries if there are specific procedures (beyond court decisions) on dynamic blocking injunctions and the type(s) of authority involved in the process.
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How quickly should telecoms providers respond to a consumer complaint?
29 November 23
When facing any kind of issue regarding for example quality of service, access or billing, consumers should first address a complaint to their service provider, before referring to the national regulator, mediator, or any other competent authority. Cullen International’s research shows that, in six of the 15 European countries studied, there are no rules setting a maximum timeframe for providers to respond to a complaint.
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