postal regulation

The postal sector is changing fast. As the traditional market enters a steep decline, e-commerce is driving rapid and unprecedented growth in parcel delivery - all of which has an impact on the way the sector is regulated.

At Cullen International, we provide independent and expert insight into the past, present and future of EU postal regulation. Subscribe to our intelligence services, and we’ll help you to stay informed as the sector evolves and to understand how that evolution affects you.

general topics covered

Universal service obligations

Use our Postal service to stay informed on the steps taken by regulators to maintain the sustainability of the universal service despite the decline in traditional postal volumes. Track and compare different national regimes, and anticipate new rules and reforms taking place at the EU level. Topics covered include :

  • Postal Services Directive
  • Universal service scope and changes
  • Price caps
  • Funding
E-commerce

E-commerce has led to rapid growth in the parcel sector, driving providers to innovate and diversify to rise to new challenges and meet changing consumer expectations. As national and EU level regulation is now increasingly focusing on this area, our intelligence services provide an essential independent resource on this transformative trend. Topics covered include:

  • Horizontal consumer protection rules
  • Postal sector rules on parcel delivery
  • Alternative means of delivery
  • VAT and customs

latest intelligence

Posti in talks to deliver government mail through its digital mailbox
16 October 26 Michael van Maris van Dijk

Posti, the Finnish universal service provider, announced it is in talks with the government to provide official communications through its OmaPosti digital mailbox service. The announcement followed the entry into force of an act amending the law on electronic administrative services on 1 September 2026.

BIPT approves bpost’s 2027 retail prices but renews concerns over the price cap
14 October 26 Virginie Alloo

Bpost’s retail tariffs will rise by a weighted average of 8.76% in January 2027, with a possible additional increase later in the year. BIPT approved the tariff increases under the statutory price cap but criticised the price cap mechanism provided for in the Belgian postal law.

AGCOM proposes tightening of quality targets on Italian postal services
12 October 26 Peter Dunn

The Italian postal regulator proposed new quality measures and more stringent targets for universal postal services, in particular to: tighten the primary quality standard to 95%; introduce a new regional sub-cap target; introduce a secondary target for parcel traffic; and introduce a quality target for the distribution of periodicals and newspapers.

BIPT finds that Bpost complied with its public service obligations in 2025
06 October 26 Virginie Alloo

The Belgian postal regulator concluded that Bpost complied with its public service obligations included in the seventh management contract between the Belgian state and the postal operator. According to Bpost’s reporting, the operator’s performance exceeded almost all targets for the monitored public service requirements.

Stakeholders exchange views on the future of European postal services regulation
05 October 26 Armen Ghalumyan

Participants in the ERGP stakeholders forum largely agreed that the future regulatory framework should establish minimum EU-level rules for the postal universal service, while providing member states sufficient flexibility to adapt it to their specific national circumstances. However, there was no consensus on whether parcels delivery should be regulated or not, given the existence of strong competition in that market.

France: ARCEP calls for more granular postal quality monitoring
29 September 26 Virginie Alloo

The French government has set the quality of service targets for La Poste’s universal service in 2026. ARCEP, the national postal regulator, took note of the new targets and measurement methods but asked again for local quality indicators in addition to national ones. In addition, the government’s order has removed the previous D+3 and D+5 indicators for intra-EU cross-border mail.

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