postal regulation

The postal sector is changing fast. As the traditional market enters a steep decline, e-commerce is driving rapid and unprecedented growth in parcel delivery - all of which has an impact on the way the sector is regulated.

At Cullen International, we provide independent and expert insight into the past, present and future of EU postal regulation. Subscribe to our intelligence services, and we’ll help you to stay informed as the sector evolves and to understand how that evolution affects you.

general topics covered

Universal service obligations

Use our Postal service to stay informed on the steps taken by regulators to maintain the sustainability of the universal service despite the decline in traditional postal volumes. Track and compare different national regimes, and anticipate new rules and reforms taking place at the EU level. Topics covered include :

  • Postal Services Directive
  • Universal service scope and changes
  • Price caps
  • Funding
E-commerce

E-commerce has led to rapid growth in the parcel sector, driving providers to innovate and diversify to rise to new challenges and meet changing consumer expectations. As national and EU level regulation is now increasingly focusing on this area, our intelligence services provide an essential independent resource on this transformative trend. Topics covered include:

  • Horizontal consumer protection rules
  • Postal sector rules on parcel delivery
  • Alternative means of delivery
  • VAT and customs

latest intelligence

European Commission approves state aid to Czech Post for providing the USO in 2025–2029
25 February 26 Jan Cisar

The European Commission approved state aid to be paid by the Czech government to Czech Post as compensation for the postal universal service obligation (USO) provided in the period 2025 to 2029.

EU approves state aid for Poste Italiane to provide USO in 2025/6
19 February 26 Peter Dunn

The European Commission approved state aid for a maximum of €350m, intended to be paid by the Italian government to Poste Italiane as compensation for the postal universal service obligation (USO) to be provided in the period 1 January 2025 to 30 April 2026. Poste Italiane carries out the USO in line with its extended public service contract with the government.

The European Council introduces a €3 customs fee on low-value e-commerce imports in July 2026
19 February 26 Celine Senay

The Council of the European Union has introduced a €3 customs duty per item on goods imported from non-EU countries with a value below €150, applicable as of 1 July 2026.

ERGP publishes several new reports, including on quality of service and universal service funding
12 February 26 Michael van Maris van Dijk

The European regulators group for postal services published three new reports on: quality of service, consumer protection and complaint handling; quality of service standards; and the financing of the universal service obligation.

Ireland proposes new minimum requirements for postal service providers’ user complaint handling procedures
30 January 26 Armen Ghalumyan

The draft measures, currently under consultation by the communications regulator ComReg, aim to apply a standardised approach to complaint handling. Among other changes, the measures would introduce standardised timeframes and definitions to postal operators’ codes of practice.

Poland consults on postal law amendments to regulate dangerous postal items
29 January 26 Monika Kačeriaková

Proposed amendments concerning draft regulatory obligations on postal operators when handling dangerous postal items. If proposals are adopted, postal operators would be entitled to compensation from senders for costs incurred in handling items containing hazardous goods.

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