Cullen International is tracking the designation by the member states of the Digital Service Coordinators (DSCs) under the Digital Services Act (DSA). The benchmark will also show the financial, technical and human resources that will be allocated to the DSCs, the decision-making process as well as which other authorities will be designated to supervise the application the DSA in specific sectors or areas.
By 17 February 2024, the member states will need to communicate the names of their DSCs to the European Commission.
So far, out of the 14 member states covered, three member states have announced or decided who their DSCs will be:
- in Hungary, it will be the telecoms and media regulator, NMHH;
- in Ireland, the new media regulator, the Media Commission will be appointed;
- in the Netherlands, it will be the Authority for Consumers and Markets (ACM).
In four other countries, there is heightened speculation on who the DSC will be.
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07 December 23
Consumer rules for digital services contracts: cancellation button, price increase and automatic renewals
Our new benchmark looks at consumer protection rules in 17 EU countries in relation to some aspects of contracts for digital services, including subscription video-on-demand services.
04 December 23
Dynamic blocking injunctions to fight against online piracy – Overview in 13 European countries
We have just published a new benchmark showing in thirteen selected European countries if there are specific procedures (beyond court decisions) on dynamic blocking injunctions and the type(s) of authority involved in the process.
29 November 23
How quickly should telecoms providers respond to a consumer complaint?
When facing any kind of issue regarding for example quality of service, access or billing, consumers should first address a complaint to their service provider, before referring to the national regulator, mediator, or any other competent authority. Cullen International’s research shows that, in six of the 15 European countries studied, there are no rules setting a maximum timeframe for providers to respond to a complaint.