Regulators at EU and national level continue to press for improved protection for consumers and businesses using postal and delivery services, in particular to consider adding new sector-specific rules in the forthcoming review of the Postal Services Directive.
This pressure continues despite the sector already being subject to specific quality standards, in particular on transit times, rules on the delivery of goods ordered online, and regulated procedures for addressing end user complaints. Moreover, European statistics show that consumer complaints about postal services are significantly lower than those for internet services and for fixed or mobile communications, and far below those for other industry sectors, such as financial or transport services.
Cullen International’s Postal service continually tracks and compares the measures taken by regulators to ensure the protection of end users of postal and delivery services. Our benchmark shows how end user complaints are handled and the escalation procedures that are available. We also track the rules applying to the delivery of goods ordered online, as well as the quality of service standards that postal operators are required to meet. In some European countries, including in Portugal and Italy, end user protection measures also apply to post office counter services, such as opening hours and waiting times.
To access our benchmark on end user complaints, please click on “Access the full content” or on “Request Access”, in case you are not subscribed to our Postal service.
14 September 20
How do countries regulate social media?
According to a new Global Trends report by Cullen International, policy makers and regulators around the world are facing similar challenges on how to adapt existing regulatory frameworks to new online services and related business models. Approaches to social media regulation, however, tend to vary.
11 September 20
AVMS Directive transposition Progress Report September 2020 – Most Member States will not meet the implementation deadline
The deadline for member states to transpose the Audiovisual Media Services Directive expires in a few days (on 19 September 2020). However, the transposition process has not moved forward significantly in any of the countries compared to what was reported in Cullen International's July Report.
10 September 20
[INFOGRAPHIC] Big tech under scrutiny in the US
The CEOs of Amazon, Apple, Facebook and Google are under scrutiny about their alleged monopoly and gatekeeping power as well as anticompetitive practices. In a handy 1-page overview, Cullen International's new Cheat Sheet summarises the main alleged anti-competitive behaviours, other investigations and next steps in the US.