The European Electronic Communications Code (EECC) includes provisions on the ability of end users to control their expenditure. Article 105.3 says that, before a contract is automatically prolonged and at least once a year, providers shall give end users guidance on their best available tariffs.
This obligation entered into force in the UK on 15 February 2020.
Ofcom’s rules require UK broadband, telephony, and TV service providers to notify residential and business customers about the end of their minimum contract period. This notification should also include information on the provider’s best available offers. Customers not bound by a fixed commitment period will also be notified about the best available deals at least annually.
A similar requirement is already in place in Belgium, and is currently proposed in France and Ireland.
The latest Cullen International benchmark on expenditure control and bill shock protection looks at the national measures in place in ten EU countries.
EU member states have to transpose the EECC into national law by 21 December 2020 at the latest.
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