Our latest infographic (or 'cheat sheet') shows how the main horizontal and sector-specific consumer protection rules apply to online and electronic communications services.
The EU adopted the new Directive on Better Enforcement of Consumer Protection Rules (Omnibus Directive) on 8 November 2019. The new rules will apply in 2022. Our latest Cullen cheat sheet highlights the EU horizontal consumer protection rules as amended by the new Directive.
The Omnibus Directive forms part of the EU consumer law review, together with the proposed Directive on Collective Redress, which has not yet been adopted. The Council adopted on 28 November 2019 its negotiating position (in the form of a general approach). Now that the Council has reached its position, three-way negotiations between the European Commission, the European Parliament and the Council can start with a view to reach an agreement on the final text of the Collective Redress Directive.
To download the infographic/cheat sheet please 'Request Access" below
or click on "Access the full content” if you are subscribed to our European Digital Economy or Telecoms services.
more news
30 March 26
Transposition status of key EU environmental directives
Our latest benchmark contains summary information on the transposition status of six key EU environmental directives.
26 March 26
What are New Competition Tools and who wields them?
Our new benchmark surveys which European countries have introduced so-called new competition tools (NCTs), also known as market investigation powers. NCTs enable competition authorities to intervene in markets without establishing an infringement of antitrust rules.
25 March 26
Measures to improve cost transparency for telecoms consumers in Europe
Cullen International’s latest benchmark shows measures in place in 13 European countries to ensure that end users are aware of their consumption behaviour and protected against bill shock.