[INFOGRAPHIC] EU consumer protection rules for online and electronic communications services 02 December 19

Our latest infographic (or 'cheat sheet') shows how the main horizontal and sector-specific consumer protection rules apply to online and electronic communications services.

The EU adopted the new Directive on Better Enforcement of Consumer Protection Rules (Omnibus Directive) on 8 November 2019. The new rules will apply in 2022. Our latest Cullen cheat sheet highlights the EU horizontal consumer protection rules as amended by the new Directive.

The Omnibus Directive forms part of the EU consumer law review, together with the proposed Directive on Collective Redress, which has not yet been adopted. The Council adopted on 28 November 2019 its negotiating position (in the form of a general approach). Now that the Council has reached its position, three-way negotiations between the European Commission, the European Parliament and the Council can start with a view to reach an agreement on the final text of the Collective Redress Directive.

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