The latest update of our regulatory benchmarks on consumer protection in telecoms now includes Belgium, bringing the number of European countries covered to 10.

This update focuses on issues such as transparency, consumer switching and enforcement of consumer protection rules.

The new European Electronic Communications Code (EECC) adopted in December 2018 includes provisions to ensure that end users have access, free of charge, to at least one independent comparison tool for prices, tariffs and quality of service of electronic communications services.

Belgium is one of the few countries studied where the national regulator provides a comparison tool to end users.

The Irish regulator also provides a comparison tool but, in the Czech Republic and the United Kingdom, the regulators accredit third party-provided comparison tools.

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