The latest update of our regulatory benchmarks on consumer protection in telecoms now includes Belgium, bringing the number of European countries covered to 10.
This update focuses on issues such as transparency, consumer switching and enforcement of consumer protection rules.
The new European Electronic Communications Code (EECC) adopted in December 2018 includes provisions to ensure that end users have access, free of charge, to at least one independent comparison tool for prices, tariffs and quality of service of electronic communications services.
Belgium is one of the few countries studied where the national regulator provides a comparison tool to end users.
The Irish regulator also provides a comparison tool but, in the Czech Republic and the United Kingdom, the regulators accredit third party-provided comparison tools.
To request access to the complete benchmark, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our services.
more news
03 April 26
Spectrum policy and new consumer protection rules in the LATAM telecoms market
Cullen International’s latest LATAM Telecoms Update highlights policy developments over the past three months affecting the regulation of radio spectrum, wholesale networks and consumer protection in six markets in the region: Argentina, Brazil, Chile, Colombia, Mexico and Peru.
30 March 26
Transposition status of key EU environmental directives
Our latest benchmark contains summary information on the transposition status of six key EU environmental directives.
26 March 26
What are New Competition Tools and who wields them?
Our new benchmark surveys which European countries have introduced so-called new competition tools (NCTs), also known as market investigation powers. NCTs enable competition authorities to intervene in markets without establishing an infringement of antitrust rules.