Establishing when a postal item is considered to be delayed or lost can be defined in regulations or set out in the terms and conditions of the universal service provider (USP). The same provisions may also establish the maximum level of compensation payable in such cases or for damaged items.
Cullen International’s Postal service now includes a new benchmark covering the conditions applying to delayed, lost and damaged items in eleven European countries.
Six of the eleven countries have specific rules defining when a postal item is considered to be late or lost, all set out in the USPs’ terms and conditions. In the remaining five states, there is no precise definition.
The USP's responsibility for late, damaged and lost postal items is regulated at national level in Belgium, France, the Netherlands and Poland, setting out a maximum level of compensation to be paid by the USP to an end user. In the other seven countries, the maximum level of compensation is set out in the USPs’ terms and conditions.
04 February 19
Cullen International EECC Decoder: regulatory remedies explained
The European Electronic Communications Code (EECC) sets new rules on how NRAs should impose regulatory remedies on operators. The new Cullen Decoder explains which remedies apply to different business models (vertically integrated, wholesale-only, voluntary separation and co-investment).
29 January 19
New EECC implementation calendar
Cullen International has compiled a comprehensive calendar of the most important dates for the implementation of the European Electronic Communications Code (EECC) and the BEREC Regulation 2018.
21 January 19
New edition of EU timeline for the next six months
This edition of the EU Timeline highlights noteworthy events and the status of the most important regulatory developments at EU level in the sectors covered by Cullen International over the next six months.