Establishing when a postal item is considered to be delayed or lost can be defined in regulations or set out in the terms and conditions of the universal service provider (USP). The same provisions may also establish the maximum level of compensation payable in such cases or for damaged items.
Cullen International’s Postal service now includes a new benchmark covering the conditions applying to delayed, lost and damaged items in eleven European countries.
Six of the eleven countries have specific rules defining when a postal item is considered to be late or lost, all set out in the USPs’ terms and conditions. In the remaining five states, there is no precise definition.
The USP's responsibility for late, damaged and lost postal items is regulated at national level in Belgium, France, the Netherlands and Poland, setting out a maximum level of compensation to be paid by the USP to an end user. In the other seven countries, the maximum level of compensation is set out in the USPs’ terms and conditions.
05 December 18
Webinar: Net neutrality: State of play in Europe
Watch the recording of this 1-hour webinar on the state of play of net neutrality in Europe, ahead of BEREC's evaluation of the net neutrality regulation and guidelines.
29 November 18
Key data on the Middle East and North Africa telecoms regulations landscape – now also covering Iraq
Cullen International published a new version of its Telecoms 'Country Profiles' for the Middle East and North Africa (MENA) region. This updated edition now also includes coverage of Iraq, in addition to the 11 MENA countries previously covered.
22 November 18
Competition policy in the digital economy
Our new 'Tracker' lists the issues being considered in the discussions about the role and boundaries of the appropriate competition policy in the digital economy in Europe, giving an overview of EU and national level initiatives taken so far (cases, studies, sector inquiries).