Cullen International’s new benchmarks examine the scope of the powers available to European postal NRAs in two specific areas – for dispute resolution and also whether they can impose fines.
In all of the countries studied, NRAs can intervene in disputes between postal service providers, although sometimes the scope of the NRA’s intervention is limited. For end user complaints, some postal NRAs do not play a role, with the escalation of such complaints being handled by alternative specialist organisations.
In most of the countries studied, postal NRAs have the power to impose fines for breaches of the postal regulations (and in some cases also for breaches of related regulations, for example, in competition and consumer law). NRAs can mostly impose fines directly themselves without having to apply to the courts.
08 August 18
New research on telecommunications and broadband policies in the MENA region
The MENA Telecoms Country Profiles shed light on the main telecoms and broadband policies, and the institutional and regulatory frameworks in ten Middle East countries, now also covering Algeria and Kuwait.
16 July 18
New benchmark on advertised and actual broadband speed in the Americas
25 June 18
New research on initiatives to tackle illicit streaming devices in the Americas
Cullen International's latest research shows that preloaded streaming boxes have been banned in some Americas countries.