Cullen International’s new Consumer Protection (in Telecoms) report outlines the rules on contract duration and termination under the European Electronic Communications Code (EECC). It also provides an overview of how 15 European countries implemented these provisions.
Article 105 of the EECC sets out rules to help end users terminate their contract or change service provider.
One of the most common contractual terms that hinders contract termination is the requirement for a commitment period during which the end user cannot terminate the contract without paying a penalty to the provider.
All countries follow the EECC provisions, prohibiting providers from imposing a commitment period of more than 24 months. Denmark is the only country studied where the maximum duration of the commitment period is shorter, only six months.
The rules on penalties for contract termination during the commitment period are not harmonised across countries. Only half established rules on the maximum penalty for early termination of the contract.
For more information and access to the report, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our European Consumer Protection (in Telecoms) service.
more news
17 October 25
Regulation of communications apps: diverging global trends
Our benchmark covers the regulatory treatment of apps that are used for interpersonal communications, such as WhatsApp or WeChat across 14 jurisdictions around the world.
14 October 25
European regulators adopt different approaches to IOT for SIM registration, authorisation, and roaming
Cullen International’s new research compares the regulatory approach for IoT and M2M connectivity in all EU member states and associated European markets.
13 October 25
Direct-to-device satellite services in the Americas and in Europe
Cullen International just published new research on the regulatory frameworks for D2D in the Americas and in Europe.