Cullen International published a new benchmark that looks at consumer protection rules in 17 European countries in relation to some aspects of contracts for digital services, including subscription video-on-demand services (SVOD).
In particular, the benchmark shows whether national legislations:
- mandate providers to offer a “cancellation button” to subscribers, allowing to end their subscriptions easily and quickly;
- require providers to obtain the express consent from subscribers (opt-in) in case of a price increase; and
- introduced restrictions for automatic renewals.
The issues covered by this benchmark could be addressed by the Commission in the context of the ongoing reform of EU consumer rules.
For example, rules mandating digital services providers to implement a cancellation button only apply in France and Germany.
In the UK, the Digital Markets, Competition and Consumers (DMCC) Bill would impose a requirement on traders to ensure “easy and accessible” means enabling consumers to end contracts with a single communication (e.g. clicking a “cancel” button).
For more information and access to the benchmark, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our European Digital Economy service.
more news
25 July 24
Pos Malaysia improves performance in challenging market
Cullen International’s special report reviews the Malaysian postal market, providing market and financial data on Pos, as well as the operator’s sustainability targets and action.
22 July 24
[INFOGRAPHIC] Cullen Cheat Sheet on the European Digital Identity Regulation
This cheat sheet offers a graphic representation and a summary of the main aspects of the digital wallet, the main innovation of the EUid regulation.
18 July 24
5G gains traction in the MENA region
This benchmark covers 5G in MENA countries, including commercial deployments, government plans and targets for 5G, spectrum assignments and plans, network coverage and quality of service obligations and 5G trials.