All the countries covered in Cullen International’s benchmark on number portability regimes have implemented mobile number portability. All surveyed countries use a centralised database managed by an independent database administrator with a direct routeing solution to manage the portability process.
Fixed number portability is available in Argentina, Brazil, Canada, Chile, Mexico, Peru, and the United States. Chile and Canada implemented a complete portability, meaning that a subscriber can port numbers between fixed and mobile networks.
The Peruvian government launched a public contest to select a manager of the centralised number porting database for the period from April 2024 until April 2029.
In Colombia, the telecoms regulator, CRC, consulted on modifying the reasons for rejecting number porting when there is fraud identified in the process.
Cullen International’s benchmark provides an overview of the mobile and fixed number portability regimes and their implementation across the Americas.
To access the full benchmark, please click on “Access the full content” or on “Request Access”, in case you are not subscribed to our Americas Telecoms service.
07 December 23
Consumer rules for digital services contracts: cancellation button, price increase and automatic renewals
Our new benchmark looks at consumer protection rules in 17 EU countries in relation to some aspects of contracts for digital services, including subscription video-on-demand services.
04 December 23
Dynamic blocking injunctions to fight against online piracy – Overview in 13 European countries
We have just published a new benchmark showing in thirteen selected European countries if there are specific procedures (beyond court decisions) on dynamic blocking injunctions and the type(s) of authority involved in the process.
29 November 23
How quickly should telecoms providers respond to a consumer complaint?
When facing any kind of issue regarding for example quality of service, access or billing, consumers should first address a complaint to their service provider, before referring to the national regulator, mediator, or any other competent authority. Cullen International’s research shows that, in six of the 15 European countries studied, there are no rules setting a maximum timeframe for providers to respond to a complaint.