In the context of high inflation in most European countries, some telecoms operators have increased their retail prices.
This would usually represent a change of the general contractual conditions and would allow end users to terminate their contract without incurring any penalty.
In contrast, some operators include in their contracts the possibility to automatically increase their retail prices in line with a specific national economic index.
In a selection of 13 European countries, Cullen International researched the existence of rules around such indexation clauses and the practice of operators.
In November 2015, the European Court of Justice ruled that that price adjustments based on an indexation clause that refers to a price index compiled by a public institution does not give the subscriber the right to terminate the contract without penalty.
In most countries, there are no rules regarding the use of indexation clauses. France, Ireland and the UK do have rules or guidance on which official index may be used, how consumers should be informed, and how they may exit the contract.
To access the full benchmark, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our European Consumer Protection Service.
06 February 23
Global trends to watch in 2023
A challenging 2023 seems inevitable, with multiple policy and regulatory issues expected to significantly impact telecoms operators, digital service providers and media companies. Cullen International research identified global issues affecting digital policy, regulation and law worth monitoring in 2023.
01 February 23
American countries work towards the adoption of 5G
The January 2023 update of Cullen International’s Americas spectrum regulatory benchmarks includes details of how eleven countries in the Americas are preparing for the implementation of 5G services. The research covers general spectrum policy, the specific regulation of spectrum bands and licences, spectrum awards and fees, and rules to promote the efficient use of spectrum.
20 January 23
EU Timeline: regulatory milestones for the first half of 2023
This edition of Cullen International’s EU Timeline highlights key regulatory developments foreseen at EU level until mid-2023.