New European benchmark on compensating end users for delays in switching and number portability 24 September 21 Teresa Felix

Cullen International's new benchmark shows that, in most of the 12 countries studied, providers are obliged to compensate end users for delays in number portability or switching processes.

The European Electronic Communications Code (although not yet transposed everywhere) requires EU member states to lay down rules on the compensation of end users when providers fail to comply with their obligations in terms of switching or number portability. The rules should cover delays in porting and switching processes, as well as missed service and installation appointments.

Our benchmark looks at the possible compensation related to number portability for number-based inter-personal communication services and the switching rules for internet access services.

For more information and access to the benchmark, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our European Consumer Protection (in Telecoms) service.


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