Do-not-call registries allow consumers to prevent unsolicited telemarketing calls, including robocalls. Various government agencies are increasingly involved in the adoption of do-not-call registries in the Americas, including telecoms regulators, consumer protection agencies, data protection authorities and, to a lesser extent, private entities.

Cullen International’s new research shows that, among the countries surveyed, Argentina, Brazil, Canada, Chile, Mexico and the US offer do-not-call registries.

Public agencies are at the origin of these initiatives in most instances. Brazil is a notable exception with the do-not call registry being adopted by voluntary initiative of Conexis, a private association of telecoms operators.

Cullen International’s new Americas Digital Economy benchmark shows more details about do-not-call registries, including the scope of protection offered to consumers, specific requirements for companies that use the registered database and obligations for telecoms operators to inform consumers that the registry is available.

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