The proposed Digital Networks Act (DNA) largely maintains the current set of end-user rights.

In addition, the European Commission highlights the need for a coordinated approach to fight fraudulent activities that affect telecoms end users.

The Commission proposes to:
 

• adopt BEREC guidelines on the technical and legal measures to protect end-users against fraud
• include in the DNA some provisions of the e-Privacy Directive, regarding the presentation of the end user’s calling line identification (CLI)
• maintain the principle of maximum harmonisation and key end-user rights when switching providers
• give member states the possibility to mandate access to emergency services using number-independent interpersonal communications services.

Our latest report offers an in-depth analysis of the provisions on end-user rights in the draft DNA.

For more information and to read the full report, please click on “Access the full content” - or on “Request full report”, in case you are not subscribed to our European Telecoms service.