Cullen International’s new Consumer Protection report outlines the rules on number portability and switching internet access service under the European Electronic Communications Code (EECC). It also provides an overview of how 13 European countries have been implementing these rules.

Article 106 of the EECC sets out several requirements for telecoms operators to ease the burden on end users who wish to change their internet access service provider or port their numbers. The main purpose is to address common problems encountered by end users during the switching and porting processes.

Most national regulatory authorities are still establishing the details of the process of switching internet access service, although most countries have transposed the new provisions.

The EECC tasks national regulatory authorities with defining the details of the porting and switching processes.

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