Regulators in the Americas have provided tools to enable end users to understand their quality of experience when using fixed and mobile networks. These tools include coverage maps, customer surveys, price comparison tools and league tables ranking operators’ performance.

Cullen International’s latest research shows that, among the studied countries, all Latin American countries have initiatives in place to empower telecommunications users. Many regulators and ministries now offer these consumer empowerment tools through specific apps or dedicated websites.

By comparison, consumers in the US and Canada have fewer possibilities to monitor the quality of the telecommunications services they use. Coverage maps are provided in both countries, while the US also publishes operator rankings and has developed a certified broadband speed test.

Cullen International's latest Americas Telecoms benchmark shows the availability of consumer empowerment tools for fixed and mobile networks. The benchmark also includes information on whether consumers can make complaints online through a dedicated website or application. 

For more information and to access the full benchmark, please click on “Access the full content” - or on “Request Access”, in case you are not subscribed to our Americas Telecoms Service.