Internet access providers have an obligation to include in all end user contracts a clear and comprehensible explanation on internet speeds, according to the EU 2015 Telecoms Single Market (TSM) regulation. BEREC guidelines on the implementation of the TSM rules specify that NRAs “could set requirements on defining” internet access speeds.
Cullen International's new benchmark shows that, in practice, few NRAs in the studied countries have set out such requirements, relying on the direct legislative effect of the TSM as an EU Regulation. This effectively also allows operators and NRAs some flexibility in how to interpret the provisions of the TSM.
In Germany and in the Netherlands, 90% of the maximum speed indicated in a fixed internet access contract should be reached at least once over a specific number of measurements.
In Croatia, Czech Republic and the UK, NRAs have specified remedies in case internet service providers fail to comply with specific speed requirements.
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21 January 21
EU Timeline: regulatory milestones for the first half of 2021
This edition of Cullen International’s EU Timeline highlights the most important regulatory developments in the communications sector foreseen at EU level in the first half of 2021.
18 January 21
AVMS Directive Transposition Progress Report January 2021 – Finland and France have also transposed the directive
Cullen International has just published two new benchmarks tracking the progress in the transposition of the Audiovisual Media Services Directive across 14 European countries and the most interesting proposals under discussion.
12 January 21
New benchmark on 5G networks, deployment and spectrum in the Middle East and North Africa
Cullen International’s new benchmark on 5G in the Middle East and North Africa shows that six of the 13 studied countries have already launched commercial 5G networks. The report provides details on the future plans for 5G, coverage, quality of service obligations, and the spectrum used.