Ecommerce consumer protection & parcel delivery 06 February 20 | ONLINE

Since 2012, the European Commission has been busy adopting and monitoring various initiatives with a view to improve consumer trust in relation to delivery. But do these initiatives constitute an additional regulatory burden or an opportunity for parcel operators to design new services for online consumers?

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Until recently, the parcel delivery field, being a B2B market, was essentially unregulated and left largely to pure parcel operators like UPS or Fedex. By contrast, the e-commerce delivery market is mainly B2C and as a result attracts regulatory attention, in particular the consumer protection rules applying throughout the EU.

According to the European Commission, efficient and transparent delivery services are critical to e-commerce growth, which is being stifled, especially cross-border e-commerce, because of a lack of trust from consumers and businesses.

Since 2012, the European Commission has been busy adopting and monitoring various initiatives with a view to improve consumer trust in relation to delivery. But do these initiatives constitute an additional regulatory burden or an opportunity for parcel operators to design new services for online consumers ?

Our 1-hour free webinar will provide a clear overview of the main EU policy and regulatory initiatives relevant to the protection of online consumers in relation to delivery, in particular: 

  • The Consumer Rights Directive;
  • the Directive on Contracts for sales of goods;
  • the recently adopted Directive on better enforcement of existing consumer rules (so-called omnibus Directive).

 

When? Thursday 6 February, from 11AM to 12PM (GMT +1 / CET - Check your time zone)

Can't make it that day? Register anyway! A recording will be available after the live session.

fee & registrations Standard fee: This event is free Fee per delegate (VAT excluded) Register to this event

speakers

Virginie Alloo Senior Analyst
Olha Hruba Analyst

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