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postal regulation

The postal sector is changing fast. As the traditional market enters a steep decline, e-commerce is driving rapid and unprecedented growth in parcel delivery - all of which has an impact on the way the sector is regulated.

At Cullen International, we provide independent and expert insight into the past, present and future of EU postal regulation. Subscribe to our intelligence services, and we’ll help you to stay informed as the sector evolves and to understand how that evolution affects you.

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general topics covered

Universal service obligations

Use our Postal service to stay informed on the steps taken by regulators to maintain the sustainability of the universal service despite the decline in traditional postal volumes. Track and compare different national regimes, and anticipate new rules and reforms taking place at the EU level. Topics covered include :

  • Postal Services Directive
  • Universal service scope and changes
  • Price caps
  • Funding
E-commerce

E-commerce has led to rapid growth in the parcel sector, driving providers to innovate and diversify to rise to new challenges and meet changing consumer expectations. As national and EU level regulation is now increasingly focusing on this area, our intelligence services provide an essential independent resource on this transformative trend. Topics covered include:

  • Horizontal consumer protection rules
  • Postal sector rules on parcel delivery
  • Alternative means of delivery
  • VAT and customs

latest intelligence

Dutch court annuls PostNL fine for late letter delivery
19 December 25 Martin Schraa

PostNL does not have to pay a €2m fine for failing to meet its quality requirements for overnight delivery of domestic letters in 2019. The Dutch Trade and Industry Appeals Tribunal issued a definitive ruling on 16 December 2025, annulling the fine imposed by regulator ACM.

BIPT consults on the deployment and use of parcel lockers
16 December 25 Virginie Alloo

BIPT is running a public consultation to determine whether regulatory action is needed to ensure efficient, fair and non-discriminatory access to the rapidly expanding parcel locker infrastructure in Belgium.

Belgian regulator approves bpost’s 2026 retail prices but flags limits of the price-cap system
15 December 25 Virginie Alloo

BIPT, the Belgian postal regulator, validated bpost’s proposed retail tariff increases for 2026 but questioned the capacity of the regulatory price cap formula to adequately verify the affordability of tariffs.

European Commission opens consultation on the proposed EU Delivery Act
12 December 25 Armen Ghalumyan

The European Commission is inviting stakeholders to respond to an online questionnaire as part of its public consultation on a proposed EU Delivery Act. Among other topics, the questionnaire solicits stakeholder views on aspects of the future universal service obligation, the potential impact of possible policy options on consumers and market players and proposed measures to improve end-user complaint handling.

Parcel revenues decline in Luxembourg for the first time since 2016
09 December 25 Celine Senay

Letter mail provided more than half of the total revenues in the Luxembourgish postal sector in 2024 but they continued to decline compared to previous years. Despite a rise in parcel volumes, parcel revenues declined for the first time since 2016, despite high market concentration. These were some of the conclusions from the 2024 statistical report on the postal sector published by ILR, the Luxembourgish postal regulator, on 18 November 2025.

European Council calls for temporary import levies on small parcels from outside the EU
01 December 25 Celine Senay

The European Council has supported the removal of the €150 customs duty exemption threshold for parcels coming from outside of the EU starting from 2028. In addition, the Council announced it would start working on a temporary solution to levy customs duties on imported packages below the €150 threshold as of 2026.

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get in touch

For more information about our Postal service, please contact :

Armen Ghalumyan phone: +352 661 90 80 45 armen.ghalumyan@cullen-international.com