Regulation Made Simple

Telecoms Regulation - Consumer Protection

Cullen International’s Consumer Protection service provides further in-depth coverage of a wide range of regulatory issues governing consumer protection in the telecoms sector.

The Consumer Protection service covers eight European countries, providing:

  • updates on key regulatory initiatives and national decisions, as they take place (Flash messages), 
  • benchmarking tables allowing efficient comparison of regulatory positions and pricing across Europe (Cross-Country Analysis), and
  • answers to specific regulatory questions at no extra cost (Enquiries).

Where relevant because of particularly interesting national developments, additional coverage of other EU countries is also added to the analysis. The topics covered in the service evolve based on current developments and client needs.

The service is available on subscription and forms one of the Cullen International portfolio of regulatory intelligence services. 

Countries covered

Selection of issues covered

Czech Republic

France

Germany

Italy

Netherlands

Spain

Sweden

UK

Net neutrality

Service quality indicators

Advertised and actual broadband speeds

Standardised presentation of tariffs and service features

Fair use policies

Consumer switching and retention

Number portability

Premium rate services – numbering and regulation

Billing regulation and expenditure control

Dispute resolution and mediation